Terms of service

Terms of Service

Last Updated: Aug 12, 2026

Overview

This website is operated by Z-HOM. Throughout the site, the terms "we", "us", and "our" refer to Z-HOM.

Z-HOM provides this website, including all information, products, tools, and services available from this site to you, the user, subject to your acceptance of these Terms of Service.

By visiting our website and/or purchasing products from us, you agree to be bound by these Terms, including any additional policies referenced on this website.

Please read these Terms carefully before using our website. By accessing or using any part of our website, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or that you have obtained permission from a parent or legal guardian if required.

You may not use our products or website for any unlawful purpose or violate any applicable laws.

You must not attempt to introduce viruses, malicious code, or harmful activities that may affect the operation or security of our website.

We reserve the right to refuse service to anyone for any reason permitted by law.

2. Website Use

You agree to use this website responsibly and only for lawful purposes.

You may not:

Copy, reproduce, modify, or distribute website content without permission;
Attempt to interfere with website security;
Use website content for unauthorized commercial purposes;
Submit false or misleading information.

3. Product Information

We make every effort to display our products accurately, including images, descriptions, measurements, and colors.

However, slight variations may occur due to:

Screen display differences;
Natural variations in materials;
Manufacturing processes.

For products made with natural materials, including wood, leather, and fabrics, minor variations in texture and appearance may occur.

We reserve the right to update product information, pricing, availability, or discontinue products at any time.

4. Orders and Payments

When placing an order, you agree that:

All information provided is accurate and complete;
You are authorized to use the payment method provided;
You accept the product price and applicable charges.

We reserve the right to cancel or refuse orders in situations including:

Product availability issues;
Pricing errors;
Suspected fraudulent activity;
Other circumstances requiring review.

If your order is canceled after payment has been processed, we will provide an appropriate refund.

5. Shipping and Delivery

Shipping and delivery information is provided as an estimate and may vary depending on:

Product availability;
Destination;
Shipping carrier;
Holidays or promotional periods.

For complete information regarding shipping, returns, and mattress trials, please visit:

Shipping & Returns

https://www.z-hom.com/pages/shipping-and-return

6. Returns, Refunds, and Mattress Trial

Products purchased directly through Z-HOM.com are subject to our Shipping & Returns policy.

Our mattress trial, return eligibility, and refund process are described in:

https://www.z-hom.com/pages/shipping-and-return

For purchases made through third-party retailers, including Amazon, Walmart, or other authorized sellers, please contact the retailer directly for return and refund support according to their policies.

7. Warranty

Warranty coverage for Z-HOM products is described in our Warranty Policy:

https://www.z-hom.com/pages/warranty

8. Third-Party Services and Links

Our website may include links to third-party websites or services.

Z-HOM is not responsible for the content, policies, or practices of third-party websites.

Please review the terms and policies of any third-party services you access.

9. User Feedback and Submissions

If you provide feedback, reviews, comments, suggestions, photos, or other content to Z-HOM, you grant us permission to use that content for business purposes, including marketing and product improvement.

You remain responsible for any content you submit.

10. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

https://www.z-hom.com/policies/privacy-policy

11. Errors and Updates

Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to product details, pricing, promotions, availability, or shipping information.

We reserve the right to correct errors, update information, or cancel orders affected by inaccurate information where permitted by law.

12. Prohibited Uses

You may not use our website:

For unlawful purposes;
To violate intellectual property rights;
To submit fraudulent information;
To transmit harmful code;
To interfere with website security;
To collect personal information without authorization.

We reserve the right to terminate access for violations of these Terms.

13. Disclaimer and Limitation of Liability

To the maximum extent permitted by law, Z-HOM does not guarantee that:

Website access will always be uninterrupted;
Website information will always be error-free;
Products will meet every individual preference or expectation.

Z-HOM shall not be responsible for indirect, incidental, or consequential damages resulting from website use or product use, except where required by applicable law.