Policy Applicability
The policies below apply to purchases made directly through Z-HOM.com.
For orders purchased through third-party retailers, including Amazon, Walmart, or other authorized sellers, please contact the retailer directly for return, refund, and order support according to their policies.
Shipping
We carefully prepare every order so your Z-HOM products can arrive safely and ready for your home.
Delivery times may vary depending on the product, destination, and shipping carrier. Delivery times may be longer during holidays, promotional events, or periods of high order volume.
Once your order ships, tracking information will be sent to your email address provided during checkout.
90-Night Mattress Trial
A mattress is personal. That's why we give you time to discover whether your Z-HOM mattress is the right fit.
Sleep on it. Take your time.
Every Z-HOM mattress comes with a 90-night trial. We recommend sleeping on your mattress for at least 30 nights before requesting a return, allowing your body time to adjust to a new sleep surface.
Try It at Home
Experience your mattress in your own space and give your body time to adjust.
Still Not the Right Fit?
After 30 nights and within the 90-night trial, contact our Customer Care Team.
We'll Help
We'll provide return instructions and guide you through the return process.
To qualify for a mattress return, the mattress must be clean and sanitary, without stains, rips, damage, or excessive wear.
30-Day Returns
Eligible non-mattress products purchased directly through Z-HOM.com may be returned within 30 days of delivery.
- Bedding Return within 30 days of delivery if unused and unopened.
- Bed Frames Return within 30 days of delivery if in original condition and free from damage, stains, or signs of use.
- Sofas Return within 30 days of delivery if in original condition and free from damage, stains, or signs of use.
Easy Returns
Please contact our Customer Care Team before sending an item back so we can provide the correct return instructions.
Refunds
Once your return has been received and approved, your refund will be processed to the original payment method.
Please allow additional processing time for your bank, credit card company, or payment provider to complete the refund. Refund timing may vary depending on your payment provider.
Original shipping charges may not be refundable unless the return is due to an error caused by Z-HOM or required by applicable law.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact our Customer Care Team as soon as possible.
Once an order has entered processing or shipping, changes or cancellations may no longer be possible.
Need help?
Have a question about your order, delivery, or return? We're here to help.
Contact Z-HOM