Refund policy

Return & Refund Policy

Last Updated: Aug 12, 2026

At Z-HOM, we want you to feel confident and comfortable with your purchase. This Return & Refund Policy explains the return eligibility and refund process for purchases made directly through Z-HOM.com.

For purchases made through third-party retailers, including Amazon, Walmart, or other authorized sellers, please contact the retailer directly for return and refund support according to their policies.

Mattress Trial & Returns

We understand that choosing the right mattress is a personal experience. Every Z-HOM mattress purchased through Z-HOM.com includes a 90-night mattress trial, allowing you time to experience your new sleep surface in your own home.

We recommend sleeping on your mattress for at least 30 nights before requesting a return. This adjustment period allows your body time to adapt to a new mattress.

If you are still not satisfied after the 30-night adjustment period and within the 90-night trial period, please contact our Customer Care Team. We will provide return instructions and assist you through the process.

To qualify for a mattress return, the mattress must be in a clean and sanitary condition, without stains, tears, damage, or excessive wear.

Once the returned mattress has been received and approved, a refund will be issued to the original payment method.

Returns for Bedding, Bed Frames, and Sofas

Eligible non-mattress products purchased directly through Z-HOM.com may be returned within 30 days of delivery.

Products must be in their original condition and free from damage, stains, or signs of use.

For hygiene and safety reasons, certain bedding products may only be eligible for return if they are unused and unopened.

Customers should contact Z-HOM Customer Care before returning any product. Returns sent without prior approval may not be accepted.

Refunds

Once a returned item has been received and inspected, we will process the refund to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

Original shipping charges, if applicable, may not be refundable unless required by applicable law or if the return is due to an error caused by Z-HOM.

Exchanges

At this time, we handle returns and new purchases separately. If you would like a different product, size, or style, please contact our Customer Care Team for assistance.