Designed for everyday comfort.
Backed by genuine care.
At Z-HOM, we want you to feel confident in the products you bring into your home. Our limited warranty covers eligible manufacturing and workmanship defects under normal residential use.
Warranty Coverage
The warranty period begins on the date of purchase.
What Our Warranty Covers
This limited warranty covers defects in materials and workmanship when the product is used for its intended residential purpose and under normal conditions.
If a covered defect occurs during the warranty period, Z-HOM may, at our discretion:
- Repair the product
- Provide replacement parts
- Replace the product
- Issue a refund when repair or replacement is not reasonably possible or appropriate
The appropriate remedy will depend on the nature of the issue and the product.
What Is Not Covered
The warranty does not cover issues resulting from:
- Normal wear and tear, including cosmetic fading, stains, or surface wear.
- Misuse, abuse, negligence, accidents, improper assembly, incorrect installation, or failure to follow product instructions.
- Damage caused by pets, water, smoke, fire, or other environmental conditions.
- Modifications, alterations, or repairs not authorized by Z-HOM.
- Commercial, rental, or other non-residential use.
- Products without valid proof of purchase.
Using or modifying a product in a way that is inconsistent with its intended purpose may void the warranty.
How to Make a Warranty Claim
If you believe your Z-HOM product has a covered defect, we're here to help. Please have the following information ready:
Order Information
Your order number and purchase date.
Product Information
The product name or model.
Photos
Clear photos showing the issue and the product in the setting where it is used.
A Brief Description
Tell us what happened and when you first noticed the issue.
Customer Information
Your full name and the shipping address associated with the order.
Where to Send Your Claim
Please contact the support team that matches the store or region where you purchased your Z-HOM product.
| Z-HOM.com | contact@z-homliving.com |
| Amazon US | service@z-homliving.com |
| Amazon Japan | service-jp@z-homliving.com |
| Amazon Europe | service-eu@z-homliving.com |
| Walmart | walmart@z-homliving.com |
Including your order number and purchase channel helps us locate your order and provide the appropriate assistance more quickly.
Important Details
- This limited warranty applies to the original purchaser and is not transferable.
- A valid proof of purchase is required.
- Warranty remedies are limited to repair, replacement parts, replacement product, or refund as described above.
- This warranty gives you specific legal rights. You may also have other rights that vary by state or country.
Need Help?
We're happy to help with questions about your warranty or a potential claim.
For Z-HOM.com purchases: contact@z-homliving.com
For Amazon US: service@z-homliving.com
For Amazon Japan: service-jp@z-homliving.com
For Amazon Europe: service-eu@z-homliving.com
For Walmart: walmart@z-homliving.com
When contacting us, please include your order number and purchase channel so we can assist you more quickly.