Find answers about orders, shipping, mattresses, furniture, returns, warranty, and product care. If you need further assistance, our team is always here to help.
Contact Customer Support
Need help with your order? Please contact the support team for the store where you made your purchase.
| Z-HOM.com | contact@z-homliving.com |
| Amazon US | service@z-homliving.com |
| Amazon Japan | service-jp@z-homliving.com |
| Amazon Europe | service-eu@z-homliving.com |
| Walmart | walmart@z-homliving.com |
Our customer support team typically replies within 1–2 business days.
Orders & Payment
How can I pay for my order?
We accept Visa, Mastercard, PayPal, and most major credit cards. Available payment methods may vary depending on where you place your order.
How do I know my order was placed successfully?
Once your order is placed, you will receive an order confirmation email. If you don't receive it within a few minutes, please check your spam or junk folder.
Can I change or cancel my order?
Orders begin processing shortly after they are placed, so changes or cancellations cannot always be guaranteed. Please contact us as soon as possible with your order number.
Can I use more than one discount code?
Unless otherwise stated, only one promotional code may be applied per order.
Will I receive an invoice?
Your order confirmation email serves as your purchase receipt. Contact our support team if you need another copy.
Shipping & Delivery
How long will delivery take?
Most orders arrive within 2–5 business days depending on the product, destination, and shipping carrier. Delivery times may be longer during holidays or promotional events.
Can I track my order?
Yes. Once your order ships, you will receive a shipping confirmation email with tracking information.
Will my order arrive in multiple packages?
Yes. If your order contains multiple items, they may ship separately and arrive on different days.
What if my package arrives damaged?
Please contact us within 48 hours and include clear photos of the packaging and product. Our team will help resolve the issue as quickly as possible.
Mattresses
How long does it take for my mattress to fully expand?
Your mattress begins expanding immediately after unboxing. Please allow up to 72 hours for your mattress to fully expand and reach its intended comfort level.
Can I sleep on my mattress the first night?
Yes. You may sleep on your mattress once it has expanded enough to feel comfortable. Full expansion may take up to 72 hours.
Is there a new mattress smell after unboxing?
A mild "new foam" smell is normal after unboxing. It usually fades within a few days in a well-ventilated room.
What type of bed frame can I use?
Z-HOM mattresses are compatible with most supportive foundations, including platform beds, slatted bed frames, box springs in good condition, and adjustable bases.
When does my 90-night trial begin?
Your mattress trial begins on the day your mattress is delivered, not the day it ships. Qualifying mattresses include a 90-night home trial.
Should I keep my mattress for a while before deciding?
Yes. Many people need time to adjust to a new mattress. We recommend allowing yourself several weeks to experience your new mattress before deciding whether it is the right fit.
Furniture
Does my furniture require assembly?
Most furniture requires some assembly. Assembly instructions and necessary hardware are included whenever applicable.
What if parts are missing or damaged?
Please contact our support team with your order number and photos (if applicable). We will help resolve the issue as quickly as possible.
Can I purchase replacement parts?
Replacement parts may be available for selected products. Please contact us with your order number and product name, and we will check availability.
Returns & Warranty
How do I start a return?
Please contact the support team for the store where you purchased your product. Our team will guide you through the return process.
Are there any return conditions?
Items that have been intentionally damaged, heavily stained, modified, or misused may not qualify for return. Returned items are inspected before a refund is processed.
How long does it take to receive my refund?
Approved refunds are generally processed after the returned item has been received and inspected. Your bank or payment provider may require additional processing time.
What does the warranty cover?
Our limited warranty covers eligible manufacturing defects in materials and workmanship under normal residential use. Coverage periods vary by product category. Please visit our Warranty page for complete details.
Is the warranty transferable?
No. The limited warranty applies only to the original purchaser.
Product Care
How do I care for my mattress?
We recommend using a mattress protector to help keep your mattress clean. Vacuum the surface occasionally and avoid excessive moisture or direct heat.
How should I clean upholstered furniture?
Vacuum regularly using an upholstery attachment. For spills, gently blot with a clean, dry cloth. Avoid harsh cleaning chemicals unless they are suitable for your upholstery fabric.
Creator & Affiliate Program
How do I join the Z-HOM Creator or Affiliate Program?
We are always excited to collaborate with creators who share our passion for comfortable living and thoughtful design.
To apply, please email:
collaborate@z-homliving.com
Subject: Influencer & Affiliate Program
Please include:
• Your social media links
• Audience size
• A short introduction
• The type of collaboration you are interested in
Our team reviews every application individually.
To apply, please email:
collaborate@z-homliving.com
Subject: Influencer & Affiliate Program
Please include:
• Your social media links
• Audience size
• A short introduction
• The type of collaboration you are interested in
Our team reviews every application individually.
Contacting Support
To help us resolve your request as quickly as possible, please include:
• Order number
• Purchase date
• Product name or model
• Photos showing the issue (if applicable)
• A brief description of the problem
• Your full name
• Shipping address used for the order
• Purchase date
• Product name or model
• Photos showing the issue (if applicable)
• A brief description of the problem
• Your full name
• Shipping address used for the order
Still Need Help?
If you cannot find the answer you are looking for, our support team is here to help.
| Z-HOM.com | contact@z-homliving.com |
| Amazon US | service@z-homliving.com |
| Amazon Japan | service-jp@z-homliving.com |
| Amazon Europe | service-eu@z-homliving.com |
| Walmart | walmart@z-homliving.com |
Our customer support team typically replies within 1–2 business days.
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